Frequently Asked Questions
| Question #1 | How do I get more information? |
| Answer: | Everything can be done over the phone. We will be more than happy to answer your questions and promptly fax or e-mail you a quote. Please call 1-800-975-7716. |
| Question #2 | Will I incur long distance fees Call Forwarding from my location to yours? |
| Answer: | Absolutely not. Director On Call will provide you with a 1-800 # for Call Forwarding purposes so you do not incur long distance fees from your location to ours in addition to absorbing all long distance fees associated with out-dialing. |
| Question #3 | How do I know My Calls are being handled properly? |
| Answer: | Each and every call is digitally recorded for quality control and can be provided to our Clients upon request for their own evaluation. In addition, Director On Call also provides a service called Voice Record. This feature allows our customers to actually listen to the call as it occurs. This ensures that our clients are satisified with the service their customers receive from Director On Call. Please click on Quality Assurance/Testimonials for more information |
| Question #4 | How much does your service cost? |
| Answer: | We have a competitively priced base package that includes free minutes with each additional minute billed on a per minute basis and calculated on a per second basis. After the base rate you only pay for what you use. Director On Call can bill in US or Canadian Dollars. |
| Question #5 | Can I be billed in Canadian or US dollars? |
| Answer: | Absolutely. Your invoice can be sent to you in Canadian or US dollars. |
| Question #6 | Is there an advantage to dealing locally? |
| Answer: | We make it seamless! We ensure that we have accurate directions to your Funeral Home, names and telephone #s of local Hospitals and Nursing Homes in addition to recommended Florists just like we were next door! |
| Question #7 | Where are you located? |
| Answer: | 200 Binnington Crt., Kingston, Ontario Canada; halfway between Toronto and Ottawa. |
