How DIRECTOR ON CALL
Maintains The Highest Quality
- Each and every call answered by our Telephone Receptionists is digitally recorded for quality control.
- At random, calls are selected and reviewed by the Vice President and Operations Manager to ensure world class service.
- CAM-X (The Canadian Association of Message Exchanges) and ATSI (Association of TeleServices International) conduct Mystery calls on our Client's lines to evaluate our service. The calls are then judged in areas such as courtesy, response time, accuracy, professionalism and overall knowledge of the account.
- Director On Call has implemented our own In-House Award of Excellence for Telephone Receptionist of the Year. This ensures that each and every day we are providing our Clients with the high quality, professional service they expect and deserve. This testing is done on a quarterly basis evaluating every Telephone Receptionist.
- We recently updated our equipment to the state of the art technology. This enables our Telephone Receptionists to provide a more streamline and effective service.
- As proud Winners of the National 'Diamond Award' in 2009 for 10 consecutive years of outstanding service while placing #2 in all of North America in 2007and #1 in North America in 2005 & 2006 with ATSI (Association of Tele Services International) our Clients are ensured of our commitment of providing topnotch customer service.
- Director On Call obtains performance ratings from our Clients on a regular basis. The feedback and suggestions can then be applied to each Funeral Home.
