“No Problem is a Problem!”
Posted by linda on May 11, 2012 in Blog | 0 comments
Great article by Jim Blasingame; World Small Business Expert; “No Problem is a Problem!” “Hey, thanks for sharing your lunch with me.” “Anytime, no problem.” “Thanks for holding that door.” “Sure, no problem.” Actually – “no problem” is a problem in our...
IT’S ALL ABOUT RESPECT!
Posted by linda on May 4, 2012 in Blog | 0 comments
It’s all about Respect! I recently came across this and it made me smile…although when it...
Are you suffering from ‘Compassion Fatique”
Posted by linda on Apr 30, 2012 in Blog | 0 comments
Are you suffering from Compassion Fatique??? At a recent convention I heard about Dr. Alan Wolfelt’s book titled; Funeral Home Customer Service A-Z : Creating Exceptional Experiences for Today’s...
OGR Convention/Washington DC
Posted by linda on Apr 26, 2012 in Blog | 0 comments
OGR CONVENTION/WASHINGTON DC A well attended, well planned convention! It was great to meet up with Clients again and see warm, familiar faces in addition to hearing some fantastic presentations. Keynote speaker, Col. Rick Searfoss, a former Astronaut and Top Gun Fighter Pilot was well received, captivated the audience...
25 YEARS OF QUALITY ANSWERING
Posted by linda on Apr 13, 2012 in Blog | 0 comments
25 YEARS OF QUALITY ANSWERING Answering phones for 52,000 hours, Ann Sutherland has not heard it all! In the Funeral Home Industry, Ann states; “You never know what the next call will entail. Each call is as equally important as the next. It may be someone phoning regarding arrangement details, someone wanting to make...
81.3 % OF ALL FUNERAL PLANNING BEGINS ON-LINE
Posted by linda on Apr 11, 2012 in Blog | 0 comments
Thousands Search Google For Funeral Homes With 81.3% of all funeral planning beginning online, common sense leads us to the conclusion that funeral home marketing must include online advertising. People all across North America in both large and small towns and cities are searching online for funeral services. Examples of the...
