Everything can be done over the phone. We will be pleased to answer your questions and promptly fax or e-mail you a quote. Please call 1-800-975-7716 or complete the online submission form at the top right of the web page.
Absolutely not. Director On Call will provide you with a 1-800 # for Call Forwarding purposes so you do not incur long distance fees from your location to ours in addition to absorbing all long distance fees associated with out-dialing.
Each and every call is digitally recorded for quality control and immediately available to our Homes for review. Funeral Professionals can log onto our website and listen to calls for their own evaluation. This ensures our Homes are completely satisfied with the care and attention their families receive and allows verification of all messages.
We have a competitively priced base package that includes a set amount of minutes with each additional minute billed on a per minute basis and calculated on a per second basis. After the base rate you only pay for what you use.
Director On Call can bill in US or Canadian Dollars.
Absolutely. Your invoice can be sent to you in Canadian or US dollars.
We make it seamless! We ensure that we have accurate directions to your Funeral Home with Landmarks, names and telephone #s of local Hospitals and Nursing Homes in addition to recommended Florists, just like we are right next door!
Director On Call can handle multiple calls on your line at the same time. One of our trained Specialists may be handling a First Call while someone else calls regarding pricing, pre-arrangements or directions. We will be able to assist without having your family interrupted.
Director On Call recommends our Funeral Homes place Call Forward/No Answer on their lines. When activated, this feature is on your line 24/7. In the event you forget to call forward when you are rushing out the door no need to worry, your line will automatically route into Director On Call after a pre-determined ring.
No one likes to repeatedly hear a busy signal, particularly grieving families! Place call forward/busy on your line 24/7. In the event all your lines are being utilized your line will automatically route into Director On Call where your callers will receive the attention they need.