Dr. Wolfelt also speaks of not fixing another’s grief but ‘companioning’ them in their grief and about being totally present. With Director On Call being the initial contact with families, having a caring operator that has in-depth training and day to day experience with families of varying emotions it backs up the importance of an industry specific answering service.

He will be the keynote presenter at the FSAC in Regina in June and I look forward to the opportunity of hearing him speak.

TWO ‘MUST HAVE’ FEATURES FOR FUNERAL HOMES

 Director On Call’s Funeral Homes embrace the call forward/no answer and call forward/busy features we promote and it gives our clients that extra peace of mind knowing that their calls will always be attended to in a professional and timely manner.

 Call Forward/No Answer can be programmed on your line 24/7.  Basically what it means is that after a pre-determined ring if you are unable to answer, your line will  automatically be routed to Director On Call.   This is a great safety measure in the event you forget to call forward at night or if you are with a family and it may not be appropriate to answer the phone.   You never have to worry as one of our skilled Call Specialists are always there to take care of your callers ensuring complete transparency.

 Have you ever called a Funeral Home only to hear a busy signal?  Imagine a family trying to get through when they need you most.  Call Forward/Busy will eliminate frustrating busy signals.  If all your lines are being utilized the call will be diverted to one of Director On Call’s caring Call Specialists who will know exactly what to do.

 Never worry about missing a First Call again with Director On Call’s Team of Specialists standing by!

Great information posted by Funeral Innovations; click here

Very interesting to see who the Top Funeral Industry Twitters really are.

Congratulations to all and Happy Tweeting!

I am excited to announce that I have just been named a  Funeral Diva!!!!   Additionally, Director On Call has become a business member of this talented group of women serving the Funeral Home Industry!  Funeral Divas is a social and support group consisting of 500+ Women that work in the Funeral Industry that truly enjoy their careers.

See our business listing
http://www.funeraldivas.com/Business-Listings.html

I look forward to sharing with these successful women and am proud to belong to such a distinguished Group of Divas!

TELEPHONE ETIQUETTE & BEST PRACTICES

I recently had the opportunity to listen to Todd Van Beck’s,’Telephone Etiquette,’ Training Program and how he speaks about the telephone being the lifeline for Funeral Homes and found some interesting points and stats that I wanted to share.  In a poll conducted it determined that when picking up the phone 72% of Funeral Home Staff felt that the second ring was appropriate while 18% chose 1^st ring.   In another poll it concluded that over ½ of all Funeral Homes use a Telephone Answering Service on a regular basis, meaning evenings and weekends.  Others use on an occasional basis, (as to why Director On Call introduced the Safety Net Plan), and others simply answer their own phones.

He had many valuable suggestions on how to handle your families during that initial contact on the phone including funeral procedures & skills which are integrated into our intense training program to make for a seamless transfer of calls when handling life’s most difficult times.

I listened to the program over a two day period, it takes approximately three hours but personally found very beneficial.

Excellent job Mr.Van Beck!  I was also reminded that you are not allowed to use a first name without permission.

Last year we collected over 250 pounds of goods and are hoping to top that this year. ‘Giving back to the community and helping to change a child’s Christmas is what it is all about,’ says Brad French, President of Director On Call.