Director On Call aims for complete transparency and is always looking for ways we can improve upon our service. We continue to upgrade by adding new tools and embracing additional features to assist and streamline our answering service. We are pleased to be able to provide the following tools introduced with the funeral profession in mind to assist you and your families in every way possible. Our doors are always open to the latest in technology as customer satisfaction is our #1 goal with our Funeral Home Answering Service!
Live Chat Services:
More and more websites are popping up with a live chat button and although Funeral Homes need that personal attention having Live Chat as an option can be a huge advantage. Being able to do one last thing for a loved one is important to families but sometimes the cost is a major concern. They may be too embarrassed to pick up the phone and call the funeral home because they know you on a personal level and are not certain how to broach pricing. If they can simply inquire into the cost of a service with a burial or the price of a direct cremation and are provided with a price range of spending between ‘x’ amount of dollars and ‘y’ amount of dollars, they will be more comfortable picking up the phone to discuss. Having prepared responses set out by your funeral home allows you control of all information relayed. Having fully trained operators available 24/7 your families will have an alternate method of immediately connecting with your funeral home. Call Specialists can additionally handle pre-arrangements, directions, death certificate requests and service details all by the click of a button.
Listen To Every Call Handled By Our Call Specialists:
When we say transparency we mean “total transparency”. In addition to having a detailed account set up you can actually listen to every call we take on your line. Voice recordings allow you to access messages when you receive your morning email recap or you can cross check reviewing First Calls only. As an added feature you are able to listen to immediately in the comfort of your own home after receiving text notification. As an extension to your funeral home we work together taking care of your families with the same level of care, dignity and professionalism they would experience from you.
Two Must Have Features:
Call Forward/No Answer can be programmed on your line 24/7. What this means is that after a pre-determined ring if you are unable to answer, your line will automatically be routed to Director On Call. This is a great safety measure in the event you forget to call forward at night or if you are with a family and it may not be appropriate to answer the phone. You never have to worry as one of our skilled Call Specialists are always there to take care of your families. Have you ever called a Funeral Home only to hear a busy signal? Imagine a family trying to get through when they need you most. Call Forward/Busy will eliminate frustrating busy signals. If all your lines are being utilized the call will be diverted to one of Director On Call’s Call Specialists who will know exactly what to do.
New Iphone app Coming in 2014:
There’s almost no limit to what Director On Call can provide. Funeral Professionals are always on the move taking care of their families’ needs. Wherever you find yourself, your call details will be instantly at your fingertips. This exciting new app will allow our Funeral Professionals to be even more efficient when receiving and relaying messages to our Call Specialists. Whether it’s after hours or during office hours, making things more streamlined for funeral homes and their families is our #1 goal with our Funeral Home Answering Service.