Funeral Call Services

With the success of your Funeral Home on the line, who better than Director On Call to answer calls when you are unavailable? Director On Call puts care, compassion and professionalism into every call handled. Leaders in Funeral Call Services, we have been answering for funeral homes for over 60 years. Operating with sophisticated software, callers receive world class service around the clock from highly trained Operators with years of experience in Funeral Home Answering Services.

Director On Call’s Operators receive specialized training in the Funeral Home Industry allowing for a seamless transfer of calls and expert representation utilizing some of the key concepts as presented in Alan’s Woefelt’s ‘Handbook for Funeral Home Staff.’ Each and every operator receives extensive training with constant supervision for a three month period, closely monitored to ensure they are up to the high standards that Director On Call maintains. Having a good understanding and appreciation of the industry is vital when handling calls of such a sensitive nature!

PROFESSIONAL SERVICE

Backed by numerous awards Director On Call holds the prestigious 2011 Diamond + Award from CAM-X for 12 consecutive years of outstanding service in addition to receiving the coveted ATSI Award since 2003! At Director On Call we realize you are only as good as your last call, understand the importance of every call, and the key to handling your First Call!

BENEFITS OF USING DIRECTOR ON CALL

Being in the fore front, Director On Call is trained to handle First Calls and the initial contact with callers of varying degrees of emotions. Your families will be handled in a professional and caring manner with the respect they deserve in their time of need. You have worked hard to build a reputation in your community. Director On Call will represent your Funeral Home and handle your calls in the same manner you would. Also, a cost effective alternative to staffing after hours.

CUSTOMIZED RATE PACKAGES

Whatever your budget, whatever your needs; Director On Call has a rate plan for everyone! If you are uncertain of call volume we will work with you to ensure that you are on a rate package suited to your individual needs. With Director On Call you only pay if your line rings!

SAVE ON BILLABLE TIME WITH TEXT MESSAGING

Reduce live talk time by having our operators text First Call details and other urgent calls followed by an immediate call or you can call us to confirm receipt. Calls will be immediately texted with a 5-10 minute confirmation period set by you. If we do not hear from On Call within pre-determined time frame it will automatically notify our Operators and we will call all available numbers until someone is reached. Emailing also available.

ON-LINE ACCESS TO ALL CALL RECORDINGS

We are an extension to your Funeral Home so have the convenience of listening in on your calls. Calls are digitally recorded and immediately available for your review. This feature also gives our new clients a chance to work with us and make changes if necessary. Calls are stored on-line for 90 days for your convenience.

SEAMLESS ANSWERING

Carefully customized accounts allow for transparent answering. When taking a First Call we will only secure the information that you ask us to take and if necessary, patch family directly to On Call. A link will also be placed on your file direct to your Obits making them readily available to our Operators so they can relay details to your callers. Directions with Landmarks will be added to your account for those callers that are running late for a service and need assistance so we do not need to interrupt your staff. Names of nearby Hospitals and Nursing Homes will be listed and alphabetized so spelling does not need to be confirmed, just like we are next door! Caller phones from out of town? We can recommend a flower shop of your choice and provide phone number.

ALWAYS PREPARED

A family calls at 3:00 am and you are sound asleep. Let us handle the initial call. We are always here, always prepared and always first rate! It will give you that extra couple of minutes you may require prior to calling the family back. Details will also be recapped and emailed next day at your preferred time.

QUALITY ASSURANCE

Director On Call is so confident that you will be pleased with our level of service we will let you try us free for 1 month under, no obligation! Simply fill out attached set up form, give us time to program and a chance for Operators to review and familiarize themselves with your Home so we are prepared and you will see for yourself! Our quality assurance team is constantly monitoring calls to ensure calls are up to your standards and families are treated with care, dignity and compassion.

BACK-UP AND DISASTER RECOVERY SYSTEMS

Director On Call has run risk analyses to determine the greatest threats to down time and have multiple systems in place to ensure our clients are unaffected by power outages, equipment malfunction and unexpected events. We bring in extra staff during disasters so that we are not keeping your families waiting during stressful times.

TOLL FREE CALL FORWARDING #’S

Director On Call will set you up with an individualized toll free # so you do not pay long distance fees from your location to ours and absorb all long distance fees associated with out-dialing. In a different time zone? We set your account up on your time so we are always with you!