Testimonials

Don’t take our word for it, here is what some of our Clients have to say about our funeral home answering service;

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We cannot say enough about Director On Call. Your staff are knowledgeable, sympathetic to our clients and very professional. We thank each one of them for taking good care of the Vander Plaat Funeral Home. Your motto could be the Golden Rule also because you treat every call as if it were your own family member.
Bill and Linda Brock, Owners; Vander Plaat Funeral Home
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My two funeral homes hired Linda and Director On Call in October 2010 and Linda has delivered upon everything she promised. The pricing is very reasonable, staff are attentive to our family’s needs and quality of service superlative. In 22 years in the death care profession, this is by far the best funeral home answering service I have ever had represent my funeral home.
Ken Pearce, Managing Partner; Greer Family Mortuary/Grant Miller-John-Cox
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I have been using the services of Director On Call for many years now as having my families served 24 hours a day is very important to me. They offer complete transparency when representing my Funeral Home. We had a woman come into our facility the day after speaking to with an operator at Director On Call. She asked to see Brenda. Brenda, a Director On Call operator had spoken with her the night before with compassion and empathy and she wanted to thank her. She didn’t realize that Brenda was with Director On Call; she thought she worked at the Funeral Home. Director On Call’s operators really help our families.
Jim Reid of James Reid Funeral Home
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We are extremely satisfied with the service Director On Call provides. It seems that everyone goes the extra mile to ensure that the client families that call are looked after 110%. Thank you for the wonderful work that you do and for the extreme professionalism in doing it!
Dave Scotland/Owner/Funeral Director; Scotland Funeral Home
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After partnering with a few different answering services over the years, we finally have just that – a “different” answering service – innovative and respectful to our callers’ needs. Director On Call has consistently allowed our telephones to be answered professionally and compassionately since our partnership began. Each call is digitally recorded and can be replayed for quality assurance. I can assure my colleagues that whether the operators were being recorded or not, their professionalism would remain genuine and consistent. Even our on-call removal staff remarks of the operators’ courtesy, promptness, communication and telephone manner. When listening to the recordings, evaluating the operators’ taking of a death call and relaying it to our on-call removal staff, the phone manner and courtesy is seamless and transparent. They treat our staff with the same courtesy they extend our callers. Beyond the telephone answering, there is a total team working together for us. Whether it’s our callers who hear the difference, or our staff speaking with the staff at the answering service, Director On Call is a synergy of talents with dedication to help us move to the forefront of our community. I leave our callers in their capable hands when I’m not there to answer the telephone.
Thomas P. Eyre. Funeral Director/Embalmer; Sierra View Funeral Chapel
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I am pleased to give a testimonial about Director on Call. We have been very pleased with their service we have received since switching from our former answering service. It is so nice to have complete confidence that our phones are being answered by such professional associates that work for this firm. We have no fear of having any problems with our families or their friends as they are seeking information. They give the appearance that they are just part of our caring team ready to serve the families who call on us at the time of a death.
George O. Darte, Funeral Events Planner Owner/Operator; George Darte Funeral Chapel Inc.
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I have used 5 Telephone Answering Services over the past 18 months and have finally found a service that I am totally happy with!
Randy Valentine, Managing Partner; Dieterle Memorial, IL.
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