The Director On Call Difference

Award Winning Service

For 12 consecutive years, Director On Call has been honored with the CAMX Award of Excellence for outstanding service in our industry across North America, receiving the prestigious Diamond + Award in 2011! In addition, we have been selected for the coveted ATSI Award of Excellence ( Association of TeleServices International) since 2003!

In-Depth Training in the Funeral Home Industry

All Operators receive specialized training utilizing some of the key concepts as presented in Alan Woefelt’s ‘Handbook for Funeral Home Staff,’ allowing for a seamless transfer of calls and a solid understanding and appreciation of the Funeral Home Industry.

Quality Control Clerk

Director On Call employs a Quality Control Clerk, who in addition to the Operations Manager, VP and President is in charge of listening to calls to ensure we are providing top-notch service on each and every call! Stats are also closely monitored to ensure quick response time.

On Line Access to All Recordings

Handling calls of such a sensitive nature and representing your Funeral Home, Director On Call understands the initial contact with your family is vital. On-Line Access allows you the convenience of logging onto our website via your own personal user name and password and listen to each and every call. You hear the actual conversation between your families and our operators eliminating any concerns of an incorrect message and allowing for verification of all conversations.

Customized Rate Plans

Whether you choose to have Director On Call take your calls 24/7, after hours or as a Back up we have many rate packages to choose from. We will closely work with you and provide stats on a regular basis and adjust your plan if necessary. Whatever your needs or your budget we have a rate plan that will work for you.

Save on Billable Time with Text Messaging

With the convenience of text messaging, many of our Homes are having First Calls and other urgent calls immediately texted followed by an immediate call or with a 5- 10 minute confirmation. Either way our Operators will ensure they speak directly to your On Call to verify details have been received. In addition to the convenience, texting will reduce live talk time and with our per second billing advantage the call is kept to a minimum. Immediate emailing also available.

Detailed Directions

Utilizing your website we can provide detailed directions to your Funeral Home, burial site, flower shops or even Hotels and Restaurants. In addition, we can email the information to your callers.

Forward Funeral Details to Caller

Director On Call can even forward funeral details on to your callers that have email access. We will place a link directly on your file to your Obits so details are readily available without interrupting you or your staff.