Even when you’re unavailable, our Agents are here for those who need you.
We provide you with each family’s information as soon as possible.
We monitor each of our Agents to ensure they are empathetic, sincere, use the proper language, and are attentive to each family’s needs.
Our Agents will make sure you have all the relevant information you need to begin final arrangements with the family, written in a clear, concise, grammatically correct fashion.
Our Agents are detail-oriented, maintain a positive attitude, and conduct every call with the compassion and gravity the occasion deserves.
Funeral homes occupy a unique niche in our society. Nowhere are the values of empathy, compassion, and understanding more important. That’s why we train each of our Agents to counsel those in your care with the sensitivity and concern they deserve on one of the most important days of their lives.
I am pleased to give a testimonial about Director on Call. We have been very pleased with their service we have received since switching from our former answering service. It is so nice to have complete confidence that our phones are being answered by such professional associates that work for this firm. We have no fear of having any problems with our families or their friends as they are seeking information. They give the appearance that they are just part of our caring team ready to serve the families who call on us at the time of a death.
Funeral Events Planner/Owner, George Darte Funeral Chapel Inc
Jennifer took a call on Saturday and the customer told Christine when she called him that Jennifer did a great job – He said she was nice and very pleasant to speak with.
Office Manager, Jack and Thompon Funeral Home
I have used five Telephone Answering Services over the past 18 months and have finally found a service I am totally happy with!
Managing Partner; Dieterle Memorial, IL.
I have been using the services of Director on Call for many years now as having my families served 24 hours a day is very important to me. They offer complete transparency when representing my Funeral Home. We had a woman come into our facility the day after speaking to with an operator at Director on Call. She asked to see Brenda. Brenda, a Director on Call operator had spoken with her the night before with compassion and empathy and she wanted to thank her. She didn’t realize that Brenda was with Director on Call; she thought she worked at the Funeral Home. Director on Call’s operators really help our families.
Owner, James Reid Funeral Home