Director on Call received received the Award of Excellence from CAM-X. Now a winner for twenty consecutive years, Director on Call is immensely proud of their team on their dedication to our clients.
Grimsby, ON (September 23, 2019) — Director on Call of Kingston, ON has been honoured with the exclusive 2019 Award of Excellence for the 20th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Alliance Wireless Communications was presented with the Award recently at the CAM-X 55th Annual Convention and Trade Show held at the Fairmont Macdonald Hotel in Edmonton, AB.
“Twenty consecutive years of achieving the CAM-X Award of Excellence is a great testament of the dedication and hard work of every one of our Agents. Their continued focus on our clients is greatly appreciated.” says Brad French, President.
Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“A benchmarking program with the depth and longevity of the CAM-X Award of Excellence, 30 years, has indeed stood the test of time. Winners of this award have often spent years honing their in-house call quality programs before either entering this program or winning for the first time. Receiving this esteemed award is a testament to consistent, excellent service over a long period of time. A hearty congratulations to every award winner.” says CAM-X President Pat Vos.
Now a twenty-time winner, Director on Call earned the Onyx Award for twenty years. CAM-X extends its congratulations to the staff of Director on Call on their proven quality service to their customers.