How Can a Funeral Home Answering Service Help Your Families?
People that call your funeral home are typically grieving, having lost a loved one and their top priority is being heard when they call for help.
A Funeral Home Answering Service helps tremendously, but here are a few things families want when they call you—no matter who answers.
Calling your funeral home and getting a busy signal, being sent directly to voicemail, placed on hold or having to navigate through a system of questions and menus are probably the most frustrating things you can do to families. For a funeral home especially, they are expecting a real person to be on the other end of the line. An on call answering service should answer the phone lines, every call and not place callers on hold unless it is necessary.
Kindness and Understanding
The nature of what you do isn’t always pretty. People are going through some of their worst times, having lost loved ones. These families need to speak with someone kind and understanding of their situation. Sympathy is a necessary trait that families not only want, but expect when they call your funeral home. Your on call answering service call specialists must possess these qualities if you want your families to get the call experience they want.
Nothing is worse than calling somewhere and speaking with someone who doesn’t know anything and can’t answer basic questions. Being informed on your funeral home and basic information that pertains to funeral homes is what families want. If they call in and can’t get their questions answered, they’ll look elsewhere.
If you want to leave a good lasting impression, give people what they want when they call—a real voice on the other end of the phone that provides information and sympathy. Whether you answer or an on call answering service does, the families you service deserve to have their needs met.