Funeral Home Answering Service Tips: July is National Cell Phone Courtesy Month
As a Funeral Director, you work in a sensitive profession. One of your biggest concerns in treating your families with dignity and always being respectful. Cell phones are a communication tool that most people cannot work without. However, cell phones in the workplace must be used with a professional level of etiquette. There's no doubt that you do practice cell phone courtesy everyday but here are a few tips to refresh what you already know.
#1 Remember to keep your phone on vibrate rather than leave the ringer on.
#2 Do not use your cell phone while driving. As a Funeral Director, you may see a lot of car fatalities and distracted driving is one of the main causes of vehicle accidents.
#3 Always be conscious of the volume of your voice. If you must take a phone call remove yourself from other people and speak in a normal volume. Perhaps the phone call is regarding a sensitive matter and should be treated as such in a professional manner.
#4 Be present when having an in-person conversation with someone. Refrain from constantly checking your phone while someone is speaking to you.
#5 Utilize text messaging to limit your inbound and outbound calls.
Director On Call offers Call Triage with our Virtual Receptionist services! With a virtual receptionist you can be assured you will get the important calls when you need to, with the ability to patch live calls to your cell or dispatch emergency calls using SMS or email and a confirmation period. You have complete control of your calls and can choose to handle them as required.