Director on Call has once again achieved the Outstanding Award of Excellence from ATSI. This is the 15th consecutive year that we have maintained our professional standards, ensuring a focus on every interaction we have on behalf of the clients and families we serve.
"The ATSI Award of Excellence is one of the many ways businesses in our industry can measure their customer service levels as it relates to agent performance. Agents are evaluated on how they interact with callers based on established call handling criteria. The program gives participating companies bragging rights- and with good reason!" says ATSI President Josue Leon, "it is an honor to know of companies who earn this distinction year over year."