3 Answers to Your Top 3 Questions
A live answering service for funeral homes could be just what you need to run more efficiently and get that break you don’t often get. Historically, funeral directors have been available at all times. Technology and service advancements make it possible for you to outsource duties like taking calls. If you’re thinking of taking the leap and hiring an answering service, here are answers to some of your top questions.
Is a live answering service for funeral homes better than voicemail?
Voicemail can be a handy tool when no one is available to answer the phone—that’s if the caller decides to leave a message. Live answering services for funeral homes provide a better option because callers always speak to a person. You won’t worry about losing families who didn’t leave messages—or who didn't want to wait for a callback.
Most people want to speak with a person for every call, not leave a message or try to navigate through automated systems. The delicate nature of death calls for the human touch and immediate response, which voicemail or automated systems can’t provide.
Is a live answering service affordable?
A good service provides you with different plans and packages tailored to your needs and budget. It is on paper more expensive than voicemail, but when you look at the broader picture, of never losing a family’s business because no one answered the phone, it’s a moneymaker.
What do live answering services provide?
Answering services can do more than answering calls. Some features may include:
- Appointment scheduling
- Providing relevant information
- 24/7/365 Availability
- Call recording
- Information forwarded directly to you
- Advanced technology
Will call specialists be specifically trained for funeral home calls?
There are generic answering services and call centers available, but you’ll want to choose one that caters specifically to funeral homes and has experience. These call specialists understand the nature of your calls and know how to sympathetically handle them. They’ll also understand what it is you do and be able to provide more in-depth information over a generic service that can only read a script with limited ability to answer questions.
Funeral home answering services are tailored to your needs and budget, providing the care you expect with knowledge of how funeral homes work. Now that your top questions are answered, you have a better understanding of how a live answering service for funeral homes can work for you.