Director On Call Wins ATSI Award of Excellence for the 12th Consecutive Year!
On June 29th, 2015 Director On Call was honoured with the exclusive ATSI 2015 Award of Excellence for the 12th Consecutive Year! This award is presented annually by the Association of TeleServices International (ATSI), the industry's Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America.
This award was presented at ATSI's 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.
“As a company we have embraced the ATSI Awards criteria into our culture. Our team strive to make every call a “WOW” call and winning this award for the 12th Straight year is a “WOW” moment for our team!” Brad French, President of Director On Call.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes: response time, courtesy, accuracy of call, knowledge of the account and overall impression of the call. The award started 19 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller's experience – exceeding the award's rigorous criteria and customer service standards. It's quite an honor,” says ATSI President Jeffrey W. Zindel.
Now an twelve-time winner, Director On Call earned the Diamond Plus Award for twelve consecutive years!!
Congratulations to all of our staff here at Director On Call for our provenquality service to our customers. Thank you ATSI for this incredible award. Way to go team!