A feeling of deep sympathy and sorrow for another who is stricken by misfortune, accompanied by a strong desire to alleviate the suffering: this is the definition of compassion. As a funeral director, it is an emotion you experience on a daily basis. When dealing with the grieving families of deceased individuals, being able to show compassion at all times is an essential character trait that not everyone possesses. An answering service specialized in funeral home answering understands the needs of funeral homes and knows that compassion is critical.
Time Is Not a Factor
Imagine a call comes in at 3 a.m. You're asleep and answer the phone groggily to a person that is stressing and upset about the death of a loved one. This is the first call, so you have to gather a lot of information, yet you're still tired. In this scenario, it's easy to miss some information or not convey the compassion and kindness the caller is expecting. After all, it's the middle of the night and you weren't alert.
If you have an answering service, someone is awake and ready to answer your phone lines no matter the time. With an answering service specialized in funeral home answering, it is understood that a first call can come in at any hour and there will be a lot of information that needs to be gathered.
Emotional Distress Ready
Death of a loved one brings so many emotions to the surface for families. A lot of times, families are grieving and calling the funeral home to make arrangements is an admission on their behalf that a person is actually gone, making an already difficult process even harder. When specialized in funeral home answering, call specialists understand the types of calls they will be receiving and that callers may be in emotional distress. They train to be compassionate and help people work through emotions so they can get the information they need let the families know anything pertinent for them.
Your answering service is a reflection of you. If you're using an answering service to help take your calls, make sure they're specialized in funeral home answering so your callers always hear a compassionate voice.