At the Association of TeleServices International 2016 Annual Conference at the Hilton Downtown Tampa, Florida, Director On Call was named the 13-Year Diamond Plus Winner of the 2016 Award of Excellence for providing outstanding customer service!
Director On Call are Industry Leaders providing premier live answering services since 1948. They are proud recipients of the prestigious Diamond + Award of Excellence from ATSI (Association of TeleServices International) and coveted ATSI Award winners since 2003!”
The Award of Excellence program was introduced to improve the quality of the call center industry overall by setting expectations and measurements that service providers could follow for successful call handling.
The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. Judges conduct mystery calls and evaluate them on response time, courtesy, accuracy of call, knowledge of the account and overall impression of the call. Association Members can obtain different levels of prestige.
“Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!” Says ATSI President Jeffrey W. Zindel.
The Association of Teleservices International (ATSI) organization, founded in 1942, represents the best of TeleService agencies in the world. They are dedicated to enhancing the value of members of the association by providing R&D, support, educational resources as well as maintaining high standards of ethics and services and promoting fair competition through various award programs, recognizing those members that exhibit excellence.
The Award of Excellence is presented annually by the ATSI, which is the industry’s Trade Association for providers of telecommunication and call center services including telephone answering and message delivery across North America and the UK.
About Director On Call
Now a 13 time winner, Director On Call consistently provides specialized solutions and unparalleled answering
From taking and relaying messages to First Calls, Director On Call offers professional and transparent representation.
Thank you once again to our Team of Experts for your relentless dedication and commitment to superior service on every call!