The Survey Results Are In!
Thank you to all of our Funeral Home clients who sent in their responses to our surveys. We received a higher than normal amount of surveys returned to us.
The results are in and here's where we excelled:
Our professional level of service.
Meeting our clients needs.
Professionalism and courteousness.
Our funeral business knowledge.
Our message delivery.
Our customer service responsiveness.
When asked if they would recommend our funeral home answering service to a friend or colleague, 100% of respondents said yes!
Here are some answers to questions that respondents provided voluntarily:
What do you like most about Director On Call?
"Having the ability to screen calls at night and be connected when needed." Michael P. Neal, Owner of William G. Neal Funeral Homes, Ltd.
"Always there as a back up for my company. Very important and appreciative service." Jamie Rheault, Owner and Funeral Director; Irvine & Irvine Funeral Home.
"Simplifies my life so I don't have to have my phone attached to my ear at all times! I like the ease of having messages texted to me." Dustin Hall; Hall Funeral Services Inc.
"Staffs knowledge of the funeral business, intuition and common sense to know urgent messages vs. sales calls etc. The operators are friendly and answer the phones and "sound" as though they are here at the funeral home." Marla Michaelis; Schneider-Michaelis Funeral Home.
"Professional and courteous attitude of the representatives. Ease of use." Katherine Scimmi, President/Managing Partner; McKenzie & Blundy Funeral Home & Cremation Centre LTD.
"Professionalism...our clients do not even realize they are talking with an answering service."Brian J. Gannon; Norman E. Gannon & Sons Inc. Funeral Home.
"The team at Director On Call are courteous and helpful. Keep up the good work!" Alain Gignac, Managing Funeral Director; Morse & Son Limited.
"So much better than other services we have used in the past...only wish is that we switched to your service earlier." Brian J. Gannon; Norman E. Gannon & Sons Inc. Funeral Home.
Congratulations to Jamie Rheault, Owner and Funeral Director at Irvine & Irvine Funeral Home on winning the 32 GB iPod Touch!
Thank you again to everyone who submitted our survey! It means a lot to us to receive your feedback. With it we will make constructive changes and upgrades to ensure we are always providing the very best funeral home answering service to our clients.