3 Ways a Funeral Home Answering Service Can Help Funeral Directors Invest in the Families They Serve
A funeral home answering service is a great choice for you, as a funeral director, as it allows you more freedom. But your funeral home is not alone in benefiting from funeral home answering services. They’re also an investment in the families you serve.
Investing in Availability
Death happens in its own time, at any time. When a loved one passes, the family has to make the call to the funeral home and it could be at any hour. There are times when you’re unavailable, but with funeral home answering services, they’ll never have to just leave a voicemail. This goes a long way in instilling confidence in families that may not be familiar with your funeral home. Being able to speak with a person at such a stressful time creates a great first impression.
With a trained call specialist, your families not only have someone compassionate to speak with, they’ll also be able to give and receive pertinent information, and more. No longer will they have to wait until the next business day or until you read your messages to get a call back.
Investing in Sympathy
A sympathetic ear is essential for funeral homes—it’s what families expect. Quality funeral home answering services provide sympathy, compassion, and kindness to grieving families. Voicemail or automated answering can’t provide that human touch that many find necessary when communicating with funeral homes.
You are provided with trained specialists that understand both the delicate nature of the calls received and that care has to be taken when speaking with callers.
Investing in Information
Many times, you and your staff are busy with the duties that befall funeral homes. Although calls are important, they can be overwhelming and take you from other duties, tempting you to rush through them. With funeral home answering services, you don’t have to worry about your families being rushed off the phone, missing necessary information. You’ll have trained operators taking calls and because that's their only function, they commit to it 100%. Callers obtain information about your services, business hours, location, and more.
Funeral home answering services are not just a way to help your funeral home run more efficiently, they’re also an investment in the families you serve. Having someone always available to take calls makes families feel valued and lets them get what they need without the frustration of being on hold or leaving messages.