How often does your phone ring after funeral home hours? Constant exposure to death and not being able to get away from it every once in a while can leave you stressed. Being available 24/7 has been the way funeral directors live for many years, but you can move away from that and regain more of your life back. A funeral home answering service can man the phones and free up your time.
Always on Call
It’s hard to enjoy yourself when you know at any second your phone can ring, taking you away from your life and pulling you back into the funeral home. Your work-life balance is easily thrown off with 24/7 availability. Whether in the funeral home or away, your phone is constantly with you so that you can take every call.
You are not the only person affected by your constant availability. Your family and friends are distanced because you are constantly engaged with the funeral home. Burnout and compassion fatigue can happen easily because of the nature of what you do and can cause irreparable damage to your life. Constant availability only serves to feed into these problems.
Breaking the 24/7 Relationship
You don’t have to be a slave to your phone and can end the days of 24/7 availability. A funeral home answering service is the perfect tool to help you cope with the stress that can occur from constant exposure to grieving families. Burnout and compassion fatigue are serious and anything that can help you avoid becoming too stressed from work, is a benefit to you.
Every once in a while you need to be able to disconnect and a funeral home answering service can help. Instead of taking every call that comes in, the live call specialists can do a number of things including:
Direct callers to helpful resources
They can even set up First Calls. This means you only get notified when you want and for emergency situations that need your immediate attention.
You can also keep tabs on how calls are handled, so you're not also worried about how families are being assisted from call specialists. They undergo training to understand just how to help your families.
Don’t allow the stress of handling the grief of others 24/7 weigh you down. A funeral home answering service can help lighten the load.