5 Services to Take Advantage of from your Funeral Home Answering Service
A funeral home live answering service could be just what you need to get things on track for your funeral home. You're provided with different options, technology and services that are beneficial to you. Learn how to take advantage of the services they provide and make the most out of what they can do for you.
Take Advantage of Their Transparency
Many answering services claim transparency in their work. Calls are generally recorded. To keep abreast of how calls are answered and what your families are experiencing, access these recordings. You can always make suggestions or tweak things to fit what you want.
Provide as Much Information for Training as Possible
Your funeral home answering service is typically the first contact that people will have with you, so you want the live call agents to be informed and able to convey that information easily. Providing everything necessary to fully assist your callers will keep them from needing to constantly contact or forward calls to you that could be handled by them. With training, your funeral home live answering service can provide confident and knowledgeable information to your families.
Keep the Answering Service Updated
If and when things change, such as business hours, services, prices, on-call hours, etc. change, make sure your funeral home live answering service is informed. This eliminates callers receiving incorrect information about your funeral home and becoming frustrated.
Use the Technology They Make Available
From call forwarding to web chat, funeral home live answering services provide several advanced technology options that can help you stay on top of their work and serve your families better. Though most people, especially in the situation of death want to speak with a real person, there are those that prefer other options. If your answering service provides web chat or other ways for people to contact you, take advantage of it.
Give Them the Duties That Don’t Require Your Expertise
You don’t have to do everything and funeral home live answering services can do more than answer calls. They can also schedule appointments, facilitate paperwork such as death certificate requests, give information about other resources, make calls on your behalf and more.
A funeral home live answering service can really help your funeral home get ahead, further your reputation, and take some the slack off your hands. Take advantage of all they provide, making the most of their services.