More than Just Taking Messages: Why you Need a Specialized Answering Service for Your Funeral Home

An answering service for funeral directors takes your messages, but also provides much more – especially when it is a service that specializes in working with funeral homes. Your needs are specific and you need an answering service that understands the nature of what you do and how to help the families you serve.

Live, Knowledgeable Help

When families call your funeral home, they expect to reach a person, whether during normal hours or the middle of the night, on a weekend or a holiday. Instead of just taking messages, the answering service can provide callers with information, schedule meetings, or gather information in the event of a death.

The use of a live person eases the nerves of those calling, helping them to trust that you truly care and want to help them. With knowledge of your funeral home specifically and general information specific to your profession, call specialists are armed with the right information to assist your families.

Specialized Training

Families are usually suffering at the death of a loved one and these circumstances require careful handling. An answering service for funeral directors understands this. Call agents undergo specialized training to understand the needs of a funeral home and those they help and use a customized script to maintain accuracy and professionalism. Call specialists must also convey empathy and care towards callers. This takes more than just training to understand the grief people are going through and how best to help them.

With an answering service for funeral directors, you can rest assured that your phones will be answered by a trained individual whose only objective is to make sure that your caller's experience is the best possible.

Call Forwarding, Alerts, and More

Taking messages is a great feature of the answering service, but they make things easier for you by doing more. With a specialized answering service, you can have calls forwarded directly to you when necessary, rather than waiting to review messages later. Alternatively, even if you forget to forward your calls after hours, you can have a back-up that automatically forwards the call to your answering service so no call goes unanswered.

Other helpful features that make using an answering service for funeral directors the right choice include

  • Web chat

  • On-Call lists

  • Customized accounts

A specialized answering service specifically for funeral directors is more than a way to take messages, it closes the gap on helping families even when you aren’t available.