What to Avoid When Hiring an Answering Service for your Funeral Home

Key Features to Look for in a Funeral Home Answering Service

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call-screening-director-on-call

Death causes much grief to family and loved ones who have to make burial preparations in the midst of suffering loss. When these people call your Funeral Home, the service and care they receive can either add stress or lighten the load during an already mournful situation.

You're not always available to take calls, or there may be questions after hours; so what do you do? Who do you trust to provide an equivalent level of service to families in such delicate situations?  An answering service could be what you’re looking for, but there are things to avoid when making that decision.

  • No Transparency

Services that don’t record calls and allow you unscreened access may not be trustworthy.

  • Unavailable for Support

Having access to support and account information 24/7 is of benefit to your Funeral Home and shows that the answering service is there for you.

  • Customizable and Accurate Billing

You should be able to tailor the service to your Funeral Home’s needs, and be able to trust the answering service to bill correctly and not look for ways to fudge on charges and call times. An option such as live chat or text services should also be an option. 

  • Untrained and Unprofessional Representatives

The answering service representative for your Funeral Home conveys a lot about your business, and is sometimes the first impression a person has of you. The answering service you employ should be mindful of your practices and knowledgeable about the services you provide, regularly accessing your information to keep accurate records and convey consideration for the situation at hand.

Your Funeral Home is about laying others to rest in a way that brings closure to loved ones. Avoiding answering services that display these characteristics can ensure that your families receive the utmost care for the burial of their loved ones in your absence. When you’re closed or in emergencies you need an answering service that understands the nature of calls you receive, and can be trusted to employ the same compassion that you would while also giving helpful and accurate information.