Whether you are a third generation Funeral Home, or are just starting, your business depends on being available when the call comes in. Director on Call is your best option to provide discrete and efficient answering service all day, every day. Our Agents follow a customized script so that they answer the phone as if they were your in-house staff. We understand that each mourner is different and we have reliable processes to ensure that you receive your message in a way that is convenient for you – whether by email, text or a phone call.
Whether you are busy with a family, at a service or enjoying some downtime, our highly trained Agents can capture all of the pertinent information for a First Call. Our experienced Agents, using our state-of-the-art telephone system, capture caller ID, subject matter and all pertinent information you need to respond to those who need your services. Every call is recorded and monitored for quality assurance and are available to you via our e-portal.
We have several plans, but we understand that your needs are unique to your situation. Ask for an overview, and we’ll work with you to meet your establishment’s requirements.
A ringing phone means business – unless the calls are not answered by a live person! Few companies can afford the luxury of a full-time receptionist, but Director on Call Virtual Receptionist service is not only affordable, it can actually make you money.
Our Agents are trained to answer the phones exactly the way your in-house Receptionist would. Whether it is office hours, location, obituary information or service details, our detailed scripts ensure that our Agents have the information they need at their fingertips.
To put it into perspective, Glassdoor reports that the average salary for a receptionist is $30,000 per year. Compare that to our average client who pays us $6,000 per year, and the advantages just add up.
If you are currently taking the chance of missing critical calls by depending on hit-or-miss telephone coverage, we have good news for you: Director on Call offers customized plans that suit the needs of your firm. Our services range from full 24-hour coverage to as little as one-call-a-day or one-hour-a-day service to relieve your in-house receptionist during lunch hour. Whether you need regular, year-round telephone coverage or simply require a bit of extra help during especially busy periods when call volume is high, Director on Call is available to meet all your telephone answering needs.
Nothing is more important to us than your funeral home’s business. Send us a contact request, and one of our Agents will be in touch with you as soon as possible.